.People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience! So far, we have 8,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role The Financial Crime Operations department is at the forefront of Revolut's efforts to keep customers and their money safe. Those agents work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology, we aim to prevent financial crime in a way the financial world hasn't seen so far. We're looking for a super-skilled Team Lead to make sure our analysts are operating at the best quality performance. A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you're ready to stop providing a service and join us in delivering WOW to our customers instead, let's get in touch. What You'll Be Doing Managing a team of 10-15 financial crime analysts Managing the daily performance of employees, ensuring adherence to SLA expectations (e.G. productivity and quality) Conducting regular one-to-ones, team meetings, and performance reviews Challenging processes and procedures in the context of continuous improvement Raising awareness of unusual trends in performance, team, attitude, and other management parameters Seeking to go above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace Acting as a point of contact for law enforcement agencies in ongoing criminal investigations What You'll Need Fluency in English (C1) 1+ year of experience managing a team of 5+ FTEs The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines The ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators Demonstrated sound judgement Nice to have: Relevant experience in AML/Compliance or card disputes Familiarity with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.) A strong understanding of the interplay between legal and business risk Practical knowledge of SQL Building a global financial super app isn't enough
