Swedish Market | Backoffice Specialist

Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Start something big and become a part of forward thinkers where you can create something remarkable: Invented for life.With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.Our HR Service Europe was established as the first cross-border HR service within Bosch. We provide support and development of IT infrastructure tools, data management, training, recruitment and administration to over 40 countries worldwide.Job DescriptionApp and related software customer support;First contact for the customer;Analyze requests and answer accordingly;Provide solutions and step-by-step guides to help customers with app usage;Advise regarding software and app updates;When necessary, inform customers of the best way to get help regarding issues out of our range;Inform second level support when there are recurrent issues they are not aware of;Point of contact between the customer and the technical team;Assist dealerships and customer support when the issue is the App.QualificationsWhat distinguishes you:- Norwegian (C1 level) or Swedish (C1 level) Mandatory- Fluency in English- Good communicative competencies, commitment and solutions-oriented;- Experienced in customer services, ideally having worked in a customer interaction center receiving requests by phone and having interest in the travel industry (interest in modern widgets, e.g., app customer support, is a plus).Additional InformationWhat we offer you:Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health-related activities | canteen | good access to public transport | space for creativity.
#J-18808-Ljbffr