.Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market. Learn how the world's largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify every day to stand out on the digital shelf. At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here. About the Opportunity As a Services Program Manager (SPM) SupplierXM (SXM) you'll be Salsify clients' trusted advisor for supporting client engagements and ensuring efficient implementations and adoption of the Salsify SXM solution in their respective contexts by meeting and exceeding client expectations and accelerating their time to value (TTV). You'll act in a leading client engagement coordination role with "hands-on" consultant capacity in SXM client engagements and apply the Professional Services (PS) processes and tools for implementing the SXM solution including related data model artifacts. How You'll Make an Impact: Overall responsible for assigned client engagements, honoring respective contracts during projects and ongoing PS client engagements and accomplishing the set objectives. Drives a streamlined and successful delivery of engagements in line with Salsify's processes and SXM implementation guidelines. Manages all aspects of the client experience, including expectation setting, communication, scope, budget, timeline, status reporting, risk management and mitigation. Effectively assigns and delegates work across multiple project teams including other cross-functional partners in the delivery (both internal and external to Salsify). Works autonomously through all problem-solving and change situations, and supports and mentors more junior PS resources to achieve a higher level of autonomy. Leads/supports the techno-functional parts of the SXM implementation for assigned SXM engagements. Establishing and maintaining effective relationships with clients by gaining their trust and respect. Through client satisfaction support laying the foundation for upsells & further business. Help achieve the set financial and operational KPIs for the PS team
