Job Description Zendesk's award-winning Product Marketing team is looking for a Product Marketing Manager to help drive Zendesk's GTM and product initiatives. This role is responsible for supporting a wide variety of PMM functions including research, messaging and positioning, GTM support, enablement and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in our business and will work closely with senior leaders in sales, marketing, and product. You are also passionate about 'rolling your sleeves up' and working cross-functionally with a broad set of stakeholders to get things done. Reporting to the Group Manager, Product Marketing in Krakow, this role requires regular collaboration with Zendesk's global PMM team based in AMER and EMEA time zones. Responsibilities: Developing fundamental insights of our market, customers, key buyers, and competitors. Apply market insights and research to drive unique messaging & positioning to differentiate Zendesk in a crowded marketplace. Develop fundamental sales enablement assets. Bring learnings from research to drive more effective training & assets. Bring innovative ideas to up-level deliverables or improve processes. Subject matter expert for their discipline who works cross-functionally to accomplish goals. Work closely with Product to launch new features, update roadmaps and create GTM materials. Work closely with teams and leaders to develop, operationalize, and execute marketing activities related to the strategy. Work with teams in Field Sales, Marketing, Partner Sales, and Post-Sales Services. Support cross-functional efforts including long-range planning and matrixed regional programs. Help maintain internal alignment with other parts of the company including Product, Finance, IT, and HR. Support strategic updates and presentations for E-Staff and other key stakeholders. Skills and Experience: 3-5 years experience in Product Marketing in software and technology; preference given to those with experience with SaaS and/or Customer Experience/Service software. Adaptable and comfortable in a fast-paced environment. Able to focus on outcomes and be self-motivated and directed. Excellent analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlines. Articulate and very skilled at storytelling in a simple straightforward way. Excellent writing and presentation skills. Strong project management skills with attention to detail, excellent execution, and knack for keeping things well organized. Determination to focus on outcomes and be self-motivated and directed. A customer-first mentality. BA/BS or equivalent. Fluent in English. #J-18808-Ljbffr
