At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Responsibilities Identify new opportunities for developing retail, that could increase customer experience; Implement skyline efficiency project in retail; Develop new platforms that lead to more empowerment of the sales channels (eg. Renewals and retention projects); Develop and execute action plans to deliver and grow sales and operations performance; Drive high NPS through delivering excellent end to end customer experience. Who you are Bachelor's or master's in Management, Marketing or similar; 5 years of experience; Experience in retail and/or telesales industry; Digital and technology-oriented mindset; Data analysis; Strong intuition about consumer behaviour and motivation; Strong written and verbal communications, persuasion skills and ability to influence behaviours; Great project management and organisation skills and capable of dealing with different stakeholders and challenges simultaneously and under pressure; Critical thinking and problem-solving orientation; What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too. Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone. Together we can. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey. #J-18808-Ljbffr
