Norwegian Speaking Quality Analyst
Location: Riga, Latvia
Salary: Gross salary of €2000 per month.
Job Responsibilities:
Quality Auditing: Conduct audits on customer interactions.
Perform root cause analysis for quality issues.
Monitor individual and team performance for quality improvement.
Feedback & Coaching: Provide feedback to CSAs based on actionable insights.
Offer coaching to improve performance aligned with operational goals.
Collaboration: Join internal and external calibration and monitoring sessions.
Participate in discussions with stakeholders and customers to refine quality.
Reporting & Improvement: Provide data and observations to improve overall customer experience.
Assist in developing reports for quality metrics.
Support & Training: Handle calls and support escalations as part of operational duties.
Take part in training to better understand client needs and business processes.
Job Requirements:
Language Proficiency: Norwegian (C1 level) and English (B1+ or higher).
Attention to Detail: Strong accuracy in monitoring and logging data.
Problem Solving & Analytical Skills: Ability to analyze data and suggest continuous improvements.
Communication & Interpersonal Skills: Ability to communicate effectively in feedback and team environments.
Technical Skills: Advanced computer literacy and ability to multitask across different systems.
Personality Traits: Friendly, optimistic, and self-motivated with a service-oriented approach.
Work Flexibility: Ability to work shifts or part-time (where legally applicable).
Background Check: Clean criminal record and no payment defaults or credit issues with Klarna or similar financial systems.
This role suits someone who is detail-oriented, analytical, and has a strong focus on customer service and quality improvement. The ability to coach and communicate feedback effectively in a team setting, alongside the flexibility to handle escalations, makes it a dynamic role.
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