.Glia Launches First Responsible AI Platform Purpose Built for Financial Institutions. Our award-winning technology powers conversations with customers for some of the world's largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen. The Role As Manager of Technical Writing, you'll lead our team and help them to describe the different Glia's components and how to integrate them with our client's enterprise core platform, increasing the quality of the product documentation to make the high-growth of Glia and its user base sustainable. Glia's Technical Writing Manager is responsible for leading a Technical writers team located in Estonia. The location is Portugal, remote. What you'll do 1. Team Leadership and Development Facilitating frequent and effective feedback. Conducting regular 1:1 (one-on-one) meetings with each member of your team. Assisting with operational concerns & questions, and being the first point of contact for all things Glia for the members of your team. Understanding the long-term aspirations of each member of your team and helping them translate these into specific short- to mid-term goals. Recognizing growth & performance and making cases for promotion. Supporting team members with finding learning materials (books, courses); encouraging special interest and study groups, book clubs etc; coordinating conferenceattendance. Being responsible for effective team dynamics, including trust, accountability, cooperation, etc. Running activities for group support such as project celebration, retros, team lunches, vacation scheduling, team agreements and charters. 2. Hiring and Onboarding Running hiring cycles: defining job descriptions, conducting interviews; assessing final fit, and onboarding new members to the team. 3. Writing, Information Architecture and Process Improvement Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets applicable standards and is appropriate for enterprise customers and partners. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications. Analyze existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture. Assist in writing and reading of patents. Requirements 5+ years of experience as a technical writer. 2+ years in leading technical writers team. Outstanding communication both verbally and in writing. Ability to thrive in a self-motivated fast-paced, ambiguous, and rapidly changing environment. Experience with OpenAPI and REST API in general
