Do you have passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have an impact on making travellers´ journeys a success!A luxury hotel chain is looking for support for their customer service team based in Lisbon.Your responsibilities and impact as a Hotel Chain Customer Advisor will be :Booking management (altering, cancelling or creating new reservations)Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding the reservations and attending potential requestsManaging the reservations back-office (ticket issuing, modification and cancellation of reservations)Skills, experiences and interests you need to succeed in this role :A native level of Germanand a professional level of English (C1-C2)Having previous experience in GDS tools (Ideally)Enthusiasm about travelling and tourism industryKnowledge of the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skilful at communicating with peopleBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid work permit for Portugal (required).What's in it for you?Type of Contract: A fixed-term contract for6 monthWorking Hours: Monday to Friday, rotating shifts 7am to 6pm (8h/day)Training: Fully paid training, professional development and career evolutionSalary Conditions: A package in line with the market: 1100€ gross / month x 14 months +up to 150€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)Relocation Package for International Candidates:If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee pof 280€/month to pay)Opportunity to be part of a challenging and fast-paced environmentPossibility to collaborate with some of the biggest brands in the industryA multicultural and international environmentCareer Growth Opportunities: Various career development chances in different paths.What should you expect from living in Lisbon?A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environment#J-18808-Ljbffr
