German-Speaking Customer Support Representative For Renewable Energy Company

German-speaking Customer Support Representative for Renewable Energy Company in LisbonAre you ready to embark on an exciting career journey in Lisbon? Join a dynamic team as a German-speaking Customer Support Representative for a leading renewable energy company. At our heart, we're all about providing exceptional customer experiences. Here's your chance to make a meaningful impact!About the CompanyAt the forefront of renewable energy, we are committed to making a positive impact on the environment. Join us in our mission to drive sustainable energy solutions.Your ProfileProficient German and fluent EnglishExcellent communication skills, empathy, and team spirit.Previous experience in Customer Service is a plus.Attention to detail – recognizing that small details can make the biggest difference.Demonstrated ability to work independently and make decisions with minimal supervision.Passion for delivering exceptional customer experiences.Your responsibilities:Promptly responding to customer inquiries.Engaging with customers through various communication channels.Addressing and resolving customer concerns and complaints.Developing an in-depth knowledge of our products to effectively answer questions.Processing customer orders, forms, applications, and requests.Maintaining records of customer interactions, transactions, comments, and complaints.Collaborating and coordinating with colleagues when necessary.Providing valuable feedback to improve our customer service process.Benefits:Competitive wages with fourteen monthly payments per yearRelocation package (Flight reimbursement, financial support for accommodation)Health Insurance from day one of your contractPerformance BonusMeal allowance in voucher card (net)Major Care (up to 6 appointments per support area: psychological, financial, legal and psychosocial)Urban Sports free membershipFlexible work schedulesWell-being campaigns, training and development programs, partnerships/discounts, and year-round eventsFeel Good Community - Tailored wellness and psychological support for our teamsOpportunities for career progression and international growthRefer a friend program and other incentivesA modern work environment in an attractive location with excellent public transport connectionsExperience the vibrant city of Lisbon, known for its quality of lifeJoin us in creating opportunities and making a difference in the world of renewable energy. Your journey starts here in Lisbon.#J-18808-Ljbffr