Hebrew Customer Service Agent - Lisbon

Tasks

Assist users with general inquiries and support issues via phone, primarily through email, chat, and social messaging channels (as assigned).
Adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented. Document relevant case information for inbound customer requests.

Requirements

Native or near-native level of Hebrew.
Good level of English (required for working in an international company).
High school degree.
Knowledge of Microsoft Office.
Dynamic and proactive attitude.
Good communication skills.
Must be based in Portugal or Europe.
Experience in customer service is a plus.

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