Technical Customer Support Representative (French Native)

Job Description: Technical Customer Support Representative (Lighting Solutions) Are you passionate about providing exceptional technical support while working in a dynamic industry?
Join our team, a leader in cutting-edge lighting solutions for professionals, consumers, and the Internet of Things.
Our innovative, energy-efficient products and systems enhance safety, productivity, and urban living.
Key Responsibilities: Handle technical customer inquiries via phone, email, chat, and social messaging channels.
Provide accurate and practical information on products and services, following established guidelines.
Assist with pre-sales inquiries, general questions, and technical support for various products.
Address inbound customer requests, documenting case information and ensuring timely resolution.
Escalate complex issues to higher support tiers when necessary.
Collaborate with fellow technicians to resolve or close customer tickets efficiently.
Manage your personal ticket queue and provide feedback as needed to management.
Join us and be part of a team dedicated to making a difference through lighting solutions that transform lives and cities!
Monday to Friday (including bank holidays): 07:00 AM to 07:00 PM (Rotational shifts)