Job Description - Front Office Intern (HOT0B5MP)
Job Number:HOT0B5MP
Work LocationsConrad Algarve Estrada da Quinta do Lago Almancil, Algarve 8135-024
Join the Conrad Algarve Family, a luxury brand of Hilton, and be part of a passionate and dedicated team, where your talent is valued and your potential is limitless!
Recognized as the #1 Great Place to Work in the World, we are deeply committed to nurturing the professional and personal growth of every Team Member. Our inspiring work environment and vibrant culture foster continuous development and endless possibilities.
Together, we strive to create the best and most inclusive and welcoming home for our team.
We value the growth of our Team Members, supporting great and meaningful career experiences through personalized mentoring for early-career professionals and continuous training, including certified courses from LinkedIn Learning and Harvard. At Conrad Algarve, we are committed to developing exceptional leaders and building together the future of the hospitality industry.
Are you ready to embark on an inspiring journey of success with us?
At Conrad Algarve we Create Leaders! What will I be doing?As Front Office Intern, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Ensure accurate and efficient running of reception including check in/out proceduresRespond to Guest queries in a timely and efficient mannerEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departmentsDemonstrate a high level of customer service at all timesUnderstand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUnderstand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyAnswer switchboard calls, as requiredEnsure all Guest deliveries and messages are received effectively and efficientlyAct in accordance with fire, health and safety regulations and follow the correct procedures when requiredAct in accordance with policies and procedures when working with front of house equipment and property management systemsAttend appropriate training courses, when requiredFollow and adhere to company brand standardsAssist other departments wherever necessary and maintain good working relationships with Team MembersWork with your Manager to identify a specific project to complete during your internship placementWhat are we looking for?Front Office Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a customer-focused industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamWhat will it be like to work for Hilton?The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces. We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
ScheduleFull-time
BrandConrad Hotels & Resorts
JobGuest Services, Operations, and Front Office
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