German-Speaking Customer Support (Remote)

Remote position from Portugal mainland

Contract: 6 months

Starting date: 06/12/2024

Timetable:

Monday to Sunday - Rotative shifts within the schedule below:

Monday to Friday: 08:00h - 18:00h

Saturday and Sunday: 08:00h - 17:00h

Days off: 2 days (rotative)

Description

World's third-largest cruise brand as well as the leader in Europe, South America, the Gulf region and Southern Africa, and the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets. We are dedicated to making each of our cruises a voyage of discovery and unforgettable emotions for every guest. We offer an enriching, immersive and safe cruise experience.

Responsibilities

Inbound calls

Sell cruises packages

Cross-Sell or Upsell cruises packages and associated products

Customer support for post-booking and booking management

Support travel agents with bookings and booking management

Support customers with information about a range of questions like destination, boats, documentation, prices etc.

Job Type: Full-time

Expected Start Date: 06/12/2024

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