EU Workforce Management Analyst - Forecasting and Capacity Planning
We have an exciting opportunity for you to join our team as a Workforce Management Analyst.
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
Our fast-paced and innovative WFM Team within the EU CE Enablement Team are looking to recruit a WFM Analyst to provide Forecasting and Capacity Planning to ensure we can service our customers, whilst meeting our obligations on both service and cost.
What you will be doing:
This is a pivotal role to support the Forecasting and Capacity Planning process for our contact centres to help deliver optimum levels of performance, cost, and meet our customer demand both in the short, medium, and long term.
You will be working with Central and local CE stakeholders to deliver a robust WFM offering through the Forecasting and Capacity Planning process. Using the data available and WFM tool to analyse performance and provide fit for purpose resource models.
What do you bring with you: Minimum 3 years WFM experience and understand the end-to-end planning cycle.Experience in delivering Forecasting and Capacity Planning for contact centres in multi-channel frontline and back-office lines of business.A high level of numeracy and literacy skills.Fully conversant with Microsoft Excel and Verint WFM.Analytical thinking and high attention to detail with problem-solving skills.Excellent written and verbal communication skills.Experience of working within a fast-paced contact centre environment.What do we offer: Attractive compensation package.Training to get you started and on-the-job learning opportunities.Extensive learning resources to further develop your skills and knowledge.Tuition Assistance Program (*applicable for FedEx positions with a permanent contract).Employee Assistance Program for you and your family in difficult life situations.Employee reduced-rate shipping.Great career opportunities.FedEx is one of the world's most admired companies and trusted brands year after year.Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.
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