About The Role
Job Title : Customer Support Agent – Shared Services
Location : Remote based in Portugal
Terms : Permanent Contract / Part-Time 20h weekly
Salary : Annual Gross 6.625 Euros (Inclusive of Holidays Allowances)
Schedule : Monday - 16:30 to 21:00 / Saturday - 09:00 to 17:30 / Sunday - 09:00 to 17:30
ABOUT THE ROLE
We are looking for a Part-Time Customer Support Agent to join our Shared Services team. The successful candidate will work from home permanently, allowing you to focus on providing an excellent support experience for our customers.
WHAT YOU'LL BE DOING
Your main role will be supporting our partners and customers via email, phone, or chat to ensure they have the best experience possible.
You'll support them from start to finish, troubleshooting their problems and answering their questions.
You can identify and assess the customer's needs to provide the best possible support and consistently input data accurately through the appropriate operating systems.
ABOUT YOU
You have a minimum of 1 year previous experience in a contact center.
You have strong interpersonal skills including active listening.
You are fluent in English – both in written and verbal communications.
You are a good multitasker due to your strong organizational skills.
You are calm under pressure and show empathy when dealing with customers.
You love working as part of a team and are able to work towards individual and team KPIs.
You can perform all duties in an efficient, professional, and courteous manner at all times.
You can maintain regular consistent and professional attendance and punctuality.
You pay great attention to detail and possess strong problem-solving skills.
You want to pursue personal development of skills and knowledge necessary for effective performance in the role.
WHAT YOU GET IN RETURN :
Fully Remote work based in Portugal
A competitive salary
Internet Allowance (10 Euros per month) and Meal Allowance (7.63 Euros daily)
Equipment provided
Home office allowance
A Buddy on joining
Online Gym and Wellbeing Studio.
The opportunity for professional growth.
Fun company events and team outings.
Autonomy and Responsibility
OUR RECRUITMENT PROCESS
30 min Teams interview with the Recruitment Team
Language test if applicable to the role
45 min Teams interview with the Hiring Team
About us
Otonomee is a purpose-built, fully remote BPO founded in 2020 and headquartered in Ireland. We provide global premium customer support to innovative brands in Healthtech, Fintech, E-Commerce, SaaS & Facilities Management.
Otonomee's Founders and Senior Leadership Team experienced the challenges in the traditional BPO industry. The pandemic created an opportunity to build a new, vibrant business that solved those challenges for team members and clients alike.
By leveraging Otonomee's remote working model, we provide premium Customer Experience with a high-quality, flexible, and entrepreneurial approach. Our clients share our commitment to great Customer Service by promoting a positive employee experience and a sustainable, equitable future.
Otonomee is a purpose-driven company and a Certified BCorp since 2023, verified to meet high standards of social and environmental performance, transparency, and accountability.
We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, and our inclusive culture inspires us to be curious, be bold, and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow.
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