Customer Solutions Expert, French Speaker

We're looking for a customer solutions expert, French speaker to support our amazing customers at our Lisbon office. In this role, you'll work with our fantastic support team to address all our customers' questions and queries. If you love to help people and create an impact, get in touch, we'd love to meet you!


Your new adventure:Work with support team members to quickly and efficiently answer customer questions in a friendly, personable mannerAssist customers via live chat and on the telephoneCollaborate with other teams like product management and engineering to stay abreast of Pipedrive's latest featuresIdentify the root causes of customer issues and offer appropriate solutionsHelp Pipedrive grow by turning both existing and new customers into loyal fansDoes this sound like you?Fluency in spoken and written French and English, other languages are a plus [e.g., Portuguese, German, Spanish]At least one year of experience working in a customer-facing roleExcellent interpersonal and communication skillsAbility to multitask and chat with several customers simultaneouslySome knowledge of sales, for example, leads, opportunities, deal tracking and reportingA good understanding of email systems, filtering, spam and e-mail integrationExperience with sales/CRM tools such as Salesforce or Zoho CRM is a plusConfident working with helpdesk tools like Intercom, Freshdesk, Zendesk, etc.

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