What you will do in this role
In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.
As a Customer Service Representative on our team, you will:
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
Your qualifications
Concentrix is a great match if you:
- Are proficient or bilingual in Portuguese and are advanced English. Spanish is a plus!
- Have good disposition to work in a customer service environment
- Have customer care skills - ability to listen to and understand the customers' need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
It will be a plus if you have:
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus
Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
What's in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
- 39 hours/week temporary contract: rotative Monday to Friday from 9:00 to 18:00
- Salary 18 400 euros gross/year + up to 1 200 euros gross/year in bonus
- Goodl location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1537045 Location: ESP Barcelona - C/ de la Selva de Mar, 129
Language Requirements:English, Portuguese
#J-18808-Ljbffr