Customer Service For Viaplay - Danish Speaker

What you can expect

As a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat and social media.




What you'll do

Registration and Sign in: Guide users through account setup and login issues;
Streaming: Troubleshoot streaming quality, buffering or content playback problems;
App & Device support: Provide assistance on compatibility, installation and device settings;
Account and Payment: Help users manage subscriptions, update payment methods and resolve billing issues;
Pause and Cancellation: Assist with subscription pauses or cancellations;
Feedback: Collect and communicate user feedback for platform improvements.



What you'll need

Native Danish speaker;
Fluency in English (B2 level mandatory);
High school diploma required;
Excellent communication and interpersonal skills and team spirit;
Able to handle confidential and/or highly sensitive information;
Interest in Movies, Series, and Sports;
Experience in Customer Service (preferred).



Benefits

Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Investment in training and personal development;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free Portuguese language courses, sport activities and organized events;
Refer a Friend Program with attractive incentives;
Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.




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