Aura Host (Guest Experience Agent) - ME Lisbon Area: Guest Experience and Customer Service
Location: Lisboa, PT
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ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.
Your mission: Under the supervision of the Aura Manager and the Assistant Aura Manager, the Aura Host oversees the daily operations of the department, dedicated to achieving excellence in customer satisfaction by ensuring continuous compliance with the highest standards.
What You Will Do
Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Use the different customer experience management tools efficiently.
Be aware of the Voice of the Customer results and comply with the defined improvement plans.
Manage customer incidents, following the established protocols.
Be knowledgeable about Lisbon and be able to offer services and products according to customers' preferences.
Coordinate with other departments, such as the front desk and Housekeeping, to address guest needs and requests efficiently.
What We Are Looking For
Minimum 2 years of experience in the role.
High level of Portuguese and good English.
Hospitality degree.
Quality and customer service oriented.
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present. " Thanks to all our collaborators, we make it possible.
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