.Assistant Shore Excursions Manager (German) (M/F) - Seagoing Position Contract Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members. General Responsibilities Recommend and sell tour activities to Guests and make the most of their shore side experience, offering suggestions and recommendations regarding all our ports of call. Escort and participate in tours as needed to ensure they operate to the Guest's and Mystic Cruise's standards. Manage the Shore Excursion Staff and assist with the daily Tour Office operation. Help with staff rotation, ensuring the desk is manned at all times when the office is open. Answer any Guests' questions regarding tours, ports, or individual private requests in a courteous and professional manner. Assist the Shore Excursion Manager by preparing Live Lectures Presentations in PowerPoint as needed. Prepare materials for guests with information regarding tours (such as changes, cancellations, etc.) in the form of a letter or flyer. Prepare Tour Order Forms, turnaround materials, and/or any materials for the guests. Double-check all printed material prior to distribution from the Shore Excursion Department. Follow-up on requests for printed materials and ensure they are printed & delivered to housekeeping in a timely manner ready for distribution. Attend functions/social events on board to increase guest interaction and help with onboard ratings, except in exceptional cases when a cruise is very busy. Cross-train staff candidates for vacation cover. Assist in preparing disembarkation groups and send out luggage tags with letters as required. Maintain digital displays with the most up-to-date information and relevant notices for guests. Ensure the Lectures in the loop played in the guests' cabins are up to date. Ensure Shorex radios and materials are charged and ready for the following day's needs. Prepare bus signs and all escorting materials the evening before each port call. Other responsibilities as assigned. Operational Responsibilities Organize and take ownership of the escorting assignments and training to ensure every bus or tour group is escorted in each port of call. Ensure a rotation of staff to attend safety training is observed. Report maintenance issues in work areas to the Shore Excursion Manager. Adhere to all Company Policies and Procedures, Manuals, and Directives. Assist in MXP inputting and organization. Assist the Shore Excursion Manager with the daily dispatching of tours and coaches. Assist in the preparation of items such as tour packages, briefing materials, and manifests. Assist in the elaboration of Port Description sheets for each port of call
