Join a innovative and customer-focused team as an Order Support Specialist, where you will play an essential role in ensuring a seamless purchasing experience for the valued customers of one of the world's best-known technology manufacturers.
In this remote position, you will manage order inquiries, resolve issues efficiently, and provide exceptional customer service from the comfort of your own home.Your responsibilities and impact as Order Support Specialist will be: Back office activities regarding online ordersFollowing up with packages, orders, etc.
Supporting the customer service agents' complex casesReaching out to customers via phone/email in order to solve the issue/problemGuaranteeing clients satisfaction and a high level of qualitySkills, qualifications, and interests you need to succeed in this role: A native level of German and at least a B2 level of EnglishKnowledge of the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skillful at communicating with peopleHaving a drive for excellence and professionalismBeing a real team player and committed to your workExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit (required)What's in it for you?Type of contract: a long-term fixed term contract, renewable every yearWorking hours: full time (40h/week)Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational scheduleSalary conditions (*) – 2 options:Including free accommodation (shared flat, all bills included): 950-1100€ gross/monthExcluding accommodation: 1300-1400€ gross/month(*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)For international candidates:Reimbursement of your initial flight expenses after 9 monthsAirport pick upYearly two-way flight ticket back to your home country (within the EU)Help in paperwork, opening bank account, etc.
upon your arrivalFree Portuguese lessons, cooking classes, sports activities, and social events organized by the companyReal career opportunities in different career pathsWhat should you expect from living in Lisbon?A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentYour Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration.
Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.
Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world?
Because they are looking for you!
