Video Content Analyst - Italian - Porto

Review user reports regarding video content on a streaming platform
Review sensitive content, sometimes involving graphic or disturbing subject matter
Audit and update content
Maintain broad knowledge of client products and/or services
Make well-balanced decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.
REQUIREMENTS:
C1 Italian level, B2 English level written and spoken
6 months of experience in relevant field is preferred
Ability to cover weekly shift rotation including occasional nights and weekends
Tolerance to sensitive content in videos
Customer service-orientation with effective, pleasant and professional communication style as well as patience
Quick learning and adaptability to new processes and concepts
Tolerance for repetitive work in a fast-paced work environment
Analytical mindset with strong attention to detail
Ability to work as a team member, as well as independently.

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