.About Us ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Role and Team This role supports the ADESA businesses and customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage/structural damage. Complete required vehicle inspection promptly and accurately including imaging and uploading results of the vehicle condition. Interact with dealers and consumers as needed professionally as the face of ADESA and its collective businesses. Responsibilities Communicate in a professional manner with customers (dealer or consumer) Resolve any customer inquiries in a friendly, courteous, and professional manner; advise management of all complaints or incidents Ensure internal and external customers receive prompt, efficient, and courteous attention Inspect vehicles for signs of wear, tear, neglect, damage, previous repair, mechanical and structural damage. Complete inspection of vehicles and ensure adherence to the defined program for the customer. Capture data accurately on a mobile device, and work comfortably with software and technology. Deliver results in a timely manner Maintain productivity levels as set forth by management. Deliver consistent, accurate inspections with a minimal rate of errors in accordance with reasonable expectations set forth by management. Collaborate with management and sales team members on customer needs with insights to improve services provided Maintain equipment and tools properly and advise the manager of any equipment maintenance or breakdown needed Ensure vehicles are in clean condition with radios, seats, mirrors, and other convenience items in the same position as when the vehicle arrives Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection Complete road test if required by contract or inspection type Keep current on technology updates, new releases, and product development Understand the functionality and ability to use tools such as paint meter, OBD scanner, etc