US Customer Experience Representative
B-Parts is building a trusted, global eCommerce brand for the used auto parts marketplace. We believe in an effortless experience of searching and buying used auto original parts. We are solving real life problems, helping every day hundreds of auto repair shops and end customers finding the best parts for their vehicles.
We are an internationally minded company with an extremely talented team and global ambitions. We aim at having a company where everyone feels accountable, empowered to achieve their full potential, we go above and beyond to ensure that everyone is happy at work.
This is an excellent opportunity to learn and develop your skills in the ever-growing eCommerce landscape - you'll be working alongside experienced professionals in finance, logistics, business and sales.
What we're looking for:
Experienced in Sales and Customer Service (minimum of 1 year), preferably in the auto parts vertical;
Proficient in the use of IT systems, both customer service specific and windows packages;
Fluency in English;
Being problem-solving oriented with critical thinking;
Highly skilled in written and verbal communication;
Skilled in listening;
Confident and articulate;
Able to exceed customers' expectations;
Able to work under pressure;
Hardworking and passionate;
Available to work on late shifts (14:00 - 23:00).
What you will be doing:
Help find used original auto parts for professionals and private customers in the automotive industry, through written and telephone communication.
Helping fulfil orders for customers;
Ensure customer satisfaction, and follow up all steps and timings of orders.
Provide information on logistical issues and after-sales procedures.
Managing customer claims and returns for B2B and B2C customers;
Being the technical support to evaluate warranties and exchanges;
Helping fulfil purchase exchanges for customers;
Ensuring the customer satisfaction, and follow up all steps and timings of claims;
Customer support tasks are carried out only in writing.
Benefits:
Insurance Package;
Annual bonus based on the achievement of goals;
Beverages and soup at the office;
Integration into a dynamic, enthusiastic, and continuously growing team.
Location:
Hybrid;
Porto Headquarters.
Tipo de oferta: Integral/Full-time
Benefícios:
Cartão/Ticket refeição;
Seguro saúde;
Horário de trabalho:
De segunda à sexta-feira;
Idioma:
Inglês (Obrigatório);
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