Turskish Customer Support Agent - Lisbon

Tasks

Ability to assist users with general inquiries and support issues via phone, but mainly through email, chat, and social messaging channels (as assigned).
Ability to adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented. Respond to inbound customer requests and document relevant case information.
Requirements

Native or near-native level of Turkish.
Good level of English.
High school degree.
Microsoft Office knowledge.
Dynamic and proactive.
Good communication skills.
Experience with attending to customers will be a plus.

#J-18808-Ljbffr