.Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Our client specializes in mobile payments and supporting small and medium businesses.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this roleAs a Customer Service Representative, you will:Assist viewers through phone and/or chat regarding their inquiries in ItalianProvide technical support and troubleshooting for hardware (e.G., card readers) and software issues.Guide customers through the setup and usage of mPOS systems.Provide accurate and real-time answers to viewers' inquiries and contribute to creating brand engagement for our clients.Your qualificationsConcentrix is a great match if you:Have a high level of Italian (written and oral) and fluent in English (B2)Have familiarity/aptitude with smart electronic devicesHave proficient PC skillsHave excellent communication skills (ability to communicate technical issues in non-technical terms)Have the ability to operate in high-pressure situationsIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Porto, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesExperience the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you