Turkish Customer Support In Lisbon

Responsibilities:

Provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels - chat, email, and phone;

Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;

Provide pre and post-sales support for all self-service products;

Provide product and tool support to improve clients' experience;

Identify trends and solve problems facing multiple SMB clients;

Provide vital product insights and feedback from our customers to engineering.

Requirements:

Native Turkish speaker;

Good knowledge of English (B2 level);

Familiarity with online advertising products and social media;

1+ year of working in customer service;

Excellent communication skills: verbal, written, and listening skills;

Flexible and quick learner;

EU passport or Portuguese Residence Card.

What we offer:

Compensation: up to 1360 euros gross per month (including base salary, Christmas allowance, Holiday allowance, and Meal allowance).

Contract: 12 months temporary contract automatically renewable for 12 months (up to 2 times).

Training: 15 working days (in English).

Working hours: 40 hours per week on a rotational shift pattern from Monday to Friday 7.00 am to 7.00 pm and Saturday and Sunday 8.00 am to 6.00 pm.

Relocation package.

If you're interested in learning more about the company and this opportunity, please submit your application, and a recruiter will contact you through email or LinkedIn.

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