Do you have passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have an impact on making travellers´ journeys a success!Your responsibilities and impact as a Customer Service Agent in the travel industrywill be:Booking management (altering, cancelling or creating new reservations) via phone. email and chatAssisting clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential requestsManaging the reservations back-office (ticket issuing, modification and cancellation of reservations)Skills, qualifications and interests you need to succeed in this role:A native level of German and a good level of EnglishEnthusiasm about travelling and tourism industryKnowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skilful at communicating with peopleBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbonfor an international career and life experienceHaving a valid Portuguesework permit (required).What's in it for you?Salary of 1235€ per month (x14 per year) + 150 € bonus/month6 € meal voucher per work-dayFull time job (40h/week), Monday-Sunday (Rotative shifts Mon-Sun; 8 AM – 10 PM)A stable job and opportunities to grow within the company12- months contract as from the first day of training (training is paid 100%)FInancial help for relocating candidatesA family style working environment, while benefiting from an international and multicultural companyOpportunity to work for Top companies on the marketPrivate health insurance from the beginning30 days of probation periodYour Future Company:This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon.Skills, qualifications and interests you need to succeed in this role:A native level of German and a good level of EnglishEnthusiasm about travelling and tourism industryKnowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skilful at communicating with peopleBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbonfor an international career and life experienceHaving a valid Portuguese work permit (required).What should you expect from living in Lisbon?A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentIs this project not the best fit for you?Feel free to check our other opportunities for German speakers in Portugal or send us your CV to be considered for other projects or future opportunities.
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