.Company Description Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members. Job Description General Responsibilities To recommend and sell tour activities to Guests and making the most of their shore side experience and to offer suggestions and recommendations to all Guests regarding all our ports of call. To escort and participate on tours in every port ensuring the quality of tour, tour guides and programs are followed as described and that guests have a good tour experience while maintaining Mystic Cruise's standards. Assist the Shore Excursion Manager & Assistant Shore Excursion Manager as directed in the day-to-day operation of the Shore Excursions Department. To answer any Guests questions regarding tours, ports or individual private requests in a courteous and professional manner. Remembering that its your responsibility to follow-up with the individual guest that they are content with the information received and have no further queries. Assist at lectures in greeting guests into the lounge and handing out booking forms. Assist during dispatch as directed and ensuring the guests are kept informed of what is needed for the day. Take ownership of any issues during a tour and that they are resolved accordingly. When a tour includes a meal or snack, only sit to eat once the guests are all taken care of and make sure to walk around to ask that all is well. You are there to ensure their tour runs smoothly. Assist in the preparation of materials to guests with information with regards to tours (such as, but not limited to changes, cancellations etc.) in the form of a letter or a flyer. Assist when possible in the preparation of any material sent to guests such as Tour Order Forms, turnaround materials and/or any letters or flyers. Help to double-check printed material as instructed. Attend functions/social events on board as instructed to increase guest interaction and help with onboard ratings. Assist in the preparation of the disembarkation groups as instructed. Other responsibilities, as assigned, but not limited to the above. Operational Responsibilities Assist the Assistant Manager with the escorting assignments and training as needed. Ensure the Shorex Excursion Desk is always manned as per schedule. Attend safety trainings as instructed. Report any Maintenance issues in work areas. To adhere to all Company Policies and Procedures, Manuals and Directives. Assist in MXP inputting and organization as instructed. Familiarize yourself with all aspects of the tours operated in each cruise. You are the expert and need to know the tour details when answering questions to the guests
