We are a leading telecommunications provider committed to delivering exceptional service and innovative solutions to our customers.
Our team in Porto is expanding, and we're seeking enthusiastic individuals to join us in supporting our growing customer base.
Position: Telecom Support Specialist (French) Location: Porto, Portugal Schedule: Days: Monday to Saturday (rotating shifts) Hours: 7:00 AM to 7:00 PM Role Summary: As a Customer Care Specialist, you will play a crucial role in ensuring our customers receive outstanding support across various communication channels.
Your primary responsibilities will include addressing inquiries related to subscriptions, billing, technical troubleshooting, and more.
Language Requirements: Native French speaker or C2 proficiency level in French Compensation and Benefits: Monthly Base Salary (x14): 930 EUR, 13 020 EUR gross Meal Allowance: 9 EUR per day, 2 376 EUR annually Performance Bonus (x12): 100 EUR (first three months, then performance-based) Private Medical Insurance: Provided after 4 months Transportation Reimbursement: Up to 40 EUR monthly, 480 EUR annually Responsibilities: Handle Incoming Calls: Assist telecom customers via inbound calls.
Provide Solutions: Offer personalized solutions and advice based on customer needs.
Embrace Company Culture: Promote and embody our company values daily.
Requirements: Location: Only local candidates (30km around Porto) Documents: valid work documents, including NIF and NISS Experience: Previous customer service experience preferred.
Communication Skills: Excellent verbal and written communication skills in French.
Technical Aptitude: Basic understanding of telecommunications products/services preferred.
Team Player: Ability to collaborate effectively in a team-oriented environment.
Flexibility: Willingness to work rotating shifts, including weekends.
Why Join Us: Career Growth: Opportunity to advance within a dynamic and expanding team.
Training: Comprehensive training provided to enhance your skills.
Work Environment: Collaborative and supportive workplace culture.
Benefits: Competitive salary, performance bonuses, meal allowance, and private medical insurance.
Application Process: To apply, please submit your resume and a cover letter detailing your relevant experience and interest in this position.
We look forward to receiving your application!
Joining Dates: 02/09, 09/09, 16/09, 07/10, 14/10, 04/11, 18/11, 02/12, 09/12
