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Position Title: Account Service Manager
Job Summary: In-charge of the overall service level agreement and application roadmap with the businessEnsures that the client units are satisfied with the quality and level of service providedPlans the application roadmap and prepares the system decommissioning plan of applications with the business units and different IT delivery unitsWorks with the account managers and business units in ensuring that the IT business needs are metRole Exposure: Develop strong interpersonal and customer service skills by building long-term and strategic partnerships with the business units and technical teamsImprove your communication and creative thinking skills through interaction with the different business units/departments to be able to come up with the service level agreements and application roadmapsEnhance your analytical and problem-solving skills by assessing and resolving technical issuesQualifications: With at least 3 years experience in operational support and establishing service management frameworks delivering improvements & innovationITIL V3/V4 Trained/CertifiedService Management Framework and Service Reporting KnowledgeCollaborative individual with experience working with various groupsAble to communicate effectively with internal and client stakeholdersGood interpersonal, communication & presentation skillsOther Details: Rank: Junior Officer
Unit: Information Technology Group / Service Level Management Department
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