When you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What you'll be doing…
Full-time role in Global Customer Success department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be assisting customers on a daily basis through troubleshooting issues, related to hardware or installations, as well as our mobile/web platforms and keep customers updated via phone & email of progress.
Essential job functions:
Become a technical expert of the Verizon Connect platforms and develop a deep understanding of the fleet management space;
Serve as Technical Customer Support professional dealing with complex technical matters related to SaaS fleet management products and solutions;
Handle incoming customer requests, both from external and internal calls & emails as well as from vendors by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
Actively work with other departments of Verizon Connect global organization as well as deal with customers and vendors on a daily basis;
Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;
Contribute to internal & external technical projects, product and feature launches as well as look for continuous process improvement possibilities;
Work in a multilingual environment while serving several markets.
What we're looking for…
The ideal candidate is a multilingual Customer Support professional with rich technical skills and experience in supporting IOT/telematics branch customers. Candidates should have a clear understanding of what drives customer satisfaction and also strong willingness to develop further.
Technical professional we are looking for should have well developed skills listed below:
Technical IoT / telematics background and experience in a customer-facing role (mandatory);
Experience with industrial systems, electronics, or similar hands-on work is a plus;
Fluent written and verbal communication in Dutch, English and a 3rd European language among German, French, Polish and Portuguese (mandatory);
Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
Strong communication and listening skills;
Well-developed time management and prioritization skills;
Structured "can-do" approach to open matters and tasks in a demanding environment;
Methodical and conscientious documentation skills;
Willingness to develop while identifying opportunities over self-reflection.
What we're offering
Full-time employment agreement in a growing international company with a winning team spirit and high customer satisfaction level;
Attractive pay with incentives as well as additional benefits including health and social packages;
Personal development opportunities – recurring trainings, workshops and online webinars as well as special study programs;
Growth opportunities – the company size and wide geography offers no limits in advancing careers and fulfilling personal goals;
International and modern working environment;
Work that matters – the work we do every day impacts the overall success of many businesses and helps to make the world more environmentally friendly.
Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours 40
Diversity and Inclusion We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
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