Your responsibilities and impact as Technical Support for Smart Home Devices will be:Provide support on customers by responding to inbound requests + document relevant case informationAssist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channelsAdapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channelsEnsure excellent customer satisfaction through responding in an appropriately and friendly mannerYou will work in a multicultural team environment alongside a diverse teamSkills, qualifications and interests you need to succeed in this role:You are a native French speaker (this is a must!) + a good level of EnglishYou have experience in technical troubleshooting (1 year mandatory!)You are motivated and committed to your workYou have no troubles with writing in FrenchYou are a team player and willing to work with many other nationalitiesSales/ Commercial background is a plusPrevious experience in Customer Service or credit recovery experience is a plusWhat's in it for you?CDI – 3 months of trial periodWorking hours: Monday to Friday: rotating shifts 8 am to 10 pm; Saturday and Sunday: 8 am to 5 pm. (2 days off rotative)A package in line with the market: 830€ gross / month x 14 months + 120€ gross / month language bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)Opportunity to be part of a challenging and fast paced environmentPossibility to collaborate with some of the biggest brands in the industryA multicultural and international environmentFully paid training, professional development and career evolutionYour Future Company:Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.