Your responsibilities and impact as a Technical Support Agent will be:
Consulting for the purchase of music related products
Assistance for customers through telephone, email, and live chat channels
Offering expert technical support services
Guiding users in utilizing their products, including software installation and device synchronization
Delivering efficient guidance and recommendations for purchasing products
Skills, qualifications, and interests you need to succeed in this role:
A native level of French and a good level of English
Enthusiasm about music and software
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Being energetic, innovative, and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit (required)
What's in it for you?
Type of contract: yearly and renewable
Working hours: full-time
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 1040€ gross/month (based on level of experience)
Excluding accommodation: 1240€ gross/month
For international candidates:
Reimbursement of your initial flight
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help with paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
Your Future Company:
Located in Porto, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
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