Technical Support For Microsoft - Italian Speaker In Lisbon

What you'll doWork with customers to resolve technical customer issues on the Partner Center Platform;Support deliveries;Determine technical support Pain areas while working with Customers;Provide feedback and details to Technical Advisors and PG teams;Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;Maintain technical skills through completion of ongoing readiness and Platform training;Participate in the creation of future Microsoft support capabilities for the cloud.What you'll needFluent level of Italian and a English (minimum B2);Need previous interaction with M365 technology (SPO, EXO) (required);Basic Active Directory troubleshooting skills (users, mailboxes) (required);Knowledge of Basic API and Networking (required);Understand Basic programming (Python, C#,) (is a plus).BenefitsWork location: Lisbon – one of the best and sunniest places to live in Europe;Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);One flight per year to your home country (within Europe);Health insurance from day one in the company;Ongoing certification and training opportunities;Refer a Friend Program with attractive incentives;Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.