Your responsibilities and impact as a Technical Support Agent in Portugal will be: Respond to customer requests via phone, email, chat, social media, and messaging channels.
Provide pre-sales, general inquiries, and technical support.
Maintain a consistent brand voice in both private and public interactions.
Escalate issues to higher support tiers as needed. Collaborate with technicians to resolve help tickets.
Manage an individual ticket queue and follow management direction.
Work flexible hours, including evenings, weekends, and holidays. Review and provide feedback on help content. Perform other assigned tasks.
Skills, qualifications and interests you need to succeed in this role: A native level of Italian and at least a B2 level of English
Passion for Technical Support
Proficient in handling inbound calls and written communications within established guidelines
Attention to detail and accuracy in completing tasks promptly
Commitment to maintaining customer information security and confidentiality
Problem-solving; skillful identification and escalation of issues for timely resolution
Excitement about intercultural communication and commitment to a longer stay in Portugal
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit or a nationality that allows you to work in an EU country
What is in it for you? Contract of 6 months
Working hours: Monday to Friday – 08:00AM to 08:00 PM. (Rotational) Saturday and Sunday – 08:00 AM to 05:00 PM. Days Off: 2 Days Rotational
Salary conditions: 1116€ gross/month (paid 12 times) + performance bonus 120€
Help with acquiring the NIF and SSN
Fully paid professional training
Fun and engaging company-wide initiatives
Excellent work culture
If you're relocating from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from the payslip)
Reimbursement of the flight on 6th month of contract
What should you expect from living in Portugal?
High quality of life & relaxed lifestyle in Portugal's pleasant climate
Affordable living costs compared to Europe, with mild Mediterranean weather
Rich cultural heritage & diverse cuisine for an enriching experience
Diverse landscape offers beaches, vineyards & mountains to explore
Your Future Company:
2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Lisbon hub.
