.Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand's support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV. About the Billing/Growth Team The CRM Tribe is composed of 3 teams: Billing/Growth team and Auth scope : We enable all Gorgias products and the full path from account creation, account provisioning, and agent creation to the moment customers pay for their account and eventually upgrade. DevRel and Object team : By owning the API curator role and the main APIs, the team can connect internal and external developers' needs and build a coherent platform. Thanks to its interaction with partners, it also has all the insights needed to build a strong developer ecosystem, owning this domain end to end. Scale-up goals : Mission-driven aspect of the team with rotating engineers involved to unlock the main bottlenecks and iterate faster on company-wide initiatives. You will be part of the Growth team as a backend engineer. The growth team is in charge of: Design, implement, and scale event-driven solutions for the company's main models allowing usage-based pricing, reactive event notifications, and triggers. Develop robust and scalable flows to support user and customer journeys on the platform (e.G: Shopper buying timelines, merchant should be billed exactly once for the right amount). Put in place monitors, metrics, and end-to-end tests to guarantee API and flow SLOs are up to Gorgias' standards. Improve and enhance the customer journey from landing on the signup page, until renewing their contract every year, taking into account Gorgias' customers specificities, their business, and their needs as they grow and navigate across our prices. Always anticipate, detect, and block fraud at all levels, whether it is by blocking account creation, plan selection, or access to specific features. This team acts as a watchdog against always-evolving patterns and new fraud techniques. What You'll Do Build and maintain data streaming pipelines and flows serving business use cases such as: Deduplicate billing events according to custom, time window based, stream processing logic. Usage-based billing for all products across Gorgias. Reactive flow (customer purchase, plan change, trigger subscription…) Auto-upgrade and auto-downgrade of plans based on usage. Lead and mentor other senior ICs on data streaming applications
