Technical Support Expert for a World Renowned Technology Company - Danish Location: Portugal, Porto
Job category: Customer Service Representative (CSR)
Language: Danish, English
We are seeking a highly motivated and tech-savvy individual to join the Tech Support Team for a World-Famous Technology company. As a Technical Support and User Enablement Representative, you will have the unique opportunity to play a critical role in providing top-notch assistance to our customers, troubleshooting technical issues, and empowering them to maximize the use of their high-tech products.
Transcom is a global community of customer experience experts. All are nimble, curious, driven, lifelong learners, and committed to the world's best loved brands. We are looking for a Danish Technical Support & User Enablement Expert who loves helping others, deeply cares about providing excellent customer service, and has a true passion for the world of technology and AI, and we want you to join us. The perfect opportunity for a tech-savvy individual.
What's in it for YOU? At Transcom, we foster an international and inclusive environment that makes you feel supported, encouraged, and welcome from day one. We are committed to your growth and success.Cutting Edge Technology - Be at the forefront of technology, working with the latest tech products and innovations.Career Growth - We offer robust professional development programs, mentorship, and opportunities for advancement within our diverse customer experience team. This is your chance to grow and evolve in a dynamic and fast-paced industry.Make a Real Impact—Directly enhance users' lives by solving their technical challenges and guiding them to maximize the value of their devices. Your role is crucial in ensuring our users get the most out of their technology, making a real difference in their lives.Additional employee benefits.Join us as a Technical Support & User Enablement Expert! Our client is at the forefront of the market when it comes to the future of technology. In this role, you act as the user enabler. You listen to and understand the queries of our users and ensure they understand how to move forward in the best way. Your mission will include solving problems, but it doesn't stop there; you ensure the user gets the most out of their tech product while using the finest cutting-edge technology tools to assist you in your daily work. Your main responsibilities are to utilize your in-depth knowledge of the technology products to diagnose and resolve complex problems and be a champion for our customers, advocating for their needs and providing outstanding service.
What are we looking for: Native or Fluent in the Danish language.Intermediate English language user (B2+) - written and oral.Experience in troubleshooting hardware & software on various electronic devices.Strong understanding of mobile operating systems (Android & iOS) & common software.Analytical mindset to diagnose & troubleshoot technical issues.Positivity and ability to manage stress well.Active listener and strong interpersonal skills to build rapport with customers.Resourcefulness to find creative solutions and workarounds.Start date = 9th September 2024 and additional start dates in Autumn.
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