.Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry's most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100. At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We're proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere. Learn more about our portfolio at planview.Com, and connect with us on LinkedIn, Instagram, and X. The Opportunity Oversees Customer Support processes for AdaptiveWork customers and internal staff, driving revenue growth, brand value, productivity, and customer satisfaction. Experienced in all aspects of Customer Support, including technical troubleshooting and customer escalation management. Assists strategic enterprise customers in achieving technical goals and overcoming challenges, providing tailored support and technical architecture advice from implementation to onboarding. Collaborates with Customer Success Managers, Professional Services Consultants, and Internal Champions to ensure quick resolutions and optimize internal support processes. What You'll Do Act as the primary point of contact for providing technical support and resolution for our most strategic customers. Work directly with the Professional Services team to ensure the technical architecture, customer-specific customizations, and product architecture specific considerations are feasible and risk is minimized. Build strategic relationships with both our customer champions and executive sponsors to ensure technical solutions are aligned with their strategic objectives and risk tolerances. Manage customer expectations and lead them to outstanding levels of customer satisfaction. Maintain a high level of technical knowledge across the overall operation of all products including a detailed knowledge of how various components operate. Stay abreast with Engineering's latest developments, patches, and upgrades associated with the company's products. Work directly with Tier 3 Support and R&D developers to solve customer issues utilizing a deep holistic knowledge of specific customer's environments
