At KWAN, we don't just offer jobs - we provide platforms for Building a Bright Future. We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters. Growth is very important in KWAN, and we will guide you throughout your career journey, with an entire team of dedicated People Managers.
Currently, we are seeking a Technical Support Engineer who's eager to continue to evolve, thrives on challenges, and is ready to embark on a new opportunity. This is a hybrid work model project in Lisbon, Portugal.
Responsibilities:
Support clients in implementing and testing products and services;
Have in-depth knowledge of products, services and their integration aspects, in order to provide efficient and effective support to customers and partners;
Resolving incidents and responding to requests for clarifications associated with the services provided;
Ensuring that support requests are resolved quickly and within agreed SLAs;
Promote meetings with clients' technical areas to speed up the resolution of complex issues;
Analyzing, documenting and improving internal processes and tools.
Requirements:
(1+) years of professional experience in functional analysis or systems development/implementation roles;
Proficiency in English;
Knowledge of payment systems, from a technological point of view, and of the products and services provided;
Previous experience with tools such as Jira and Confluence.
Offer:
Empowering and respectful work culture where every voice matters;
Personalized Coaching Program: Provided by in-house specialists, our People Managers;
Continuous Learning: Join our tech meetups and online trainings;
Dynamic Community Culture: From movie and quiz nights to dinners and our annual summer gathering, we believe in having fun together;
Celebrating You: Through our Rocket Points.
If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity or send your CV to us.
Not sure yet? No problem! Reach out anyway, and let our team guide you through the best opportunities we have for you.
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