Technical Support

At KWAN, we're more than just a company offering jobs—we provide you a career development plan that highlights your unique skills and passions. Join us to work on projects that not only challenge you but also help you grow. We are currently hiring a junior technical support to be part of our dynamic team. Responsibilities:Application, operational and maintenance support for services in operation; Application and operational preparation of new services; Service management and monitoring of service levels; Implementation of monitoring and service control tools; Interface between 1st line (Operation/Customer) and 3rd Line teams (Techniques/Business); Analysis and resolutionof Internal/External, technical/functional Incidents; Support 24/7 application, with prevention regime.Requirements: Minimum 6 months experience in a support role; Knowledge of Oracle database; Proficiency in Shell Script (PL/SQL is a plus); Knowledge of Perl (plus); Native level of Portuguese and fluent level of English. Offer:Empowering Work Culture: Immerse yourself in a supportive, safe, and respectful work environment where every voice matters.Tailored Career Advancement: Leverage our comprehensive career development program, structured meticulously to fuel your professional growth.Flexibility First: As a Remote-First Company, we prioritize work-life balance, offering the convenience of working from anywhere, empowering you to create your perfect workday.Continuous Learning: Engage in a variety of tech meetups and webinars, designed to keep you at the forefront of the industry.Community and Fun: Participate in exciting company events, from movie nights and trivia games to dinners and our annual summer gathering. We believe in work-life integration and encourage team-building and networking.Celebrating You: From a special Welcome Kit during your first weeks to a gift on your company anniversary, we constantly recognize your contributions and celebrate your milestones.Seamless Relocation: For our international hires, we offer a comprehensive relocation package and visa sponsorship to ensure a smooth transition. #J-18808-Ljbffr