Technical Support

This position is for a seasoned support staff in Onsite Technical Support, who works independently under moderate supervision for routine situations. This role provides support to end users across multiple operating companies by assisting with the installation and operation of their workstations, business applications, and related equipment. Contributes to support the Office Technology infrastructure across multiple operating companies
responsabilidades chave
Provides basic support to assist with the installation, training, maintenance, troubleshooting, repair of all OpCo desktop hardware and software technology.
Attends meetings, prepares basic documentation and/or distributes materials as required.
May record and respond to basic incidents; follows SLA guidelines; follows-up as necessary.
Escalates incidents and questions to appropriate supervisor/group.
Follows instructions to assist with support of events such as infrastructure changes, software releases, BCP, administration and maintenance of non-desktop technology infrastructure components and/or office Telephony Systems installation/maintenance."

competências
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principais benefícios
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