Technical Support

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for a FinTech platform, to join their team in Portugal.Position: Technical Support RepresentativeLocation: remote, PortugalWork model: remote (after initial 2 week office training in Porto)Employment type: Full-timeRemuneration: base salary + bonuses.DUTIES AND RESPONSIBILITIES:Provide technical support in French (for customers) and English (for developers) via chat and voice channelsTroubleshoot and resolve product-related issues using MySQLCollaborate with team members and escalate complex issues to the development team when necessaryEnsure timely and professional responses to customer inquiries to maintain high levels of customer satisfactionAct as a bridge between customers and developers, communicating technical details clearly and effectively.REQUIREMENTS:Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)Strong understanding of MySQLKnowledge / familiarity with Postman will be considered as an advantageAvailable to work in shift rotation - Monday to Friday, 07:00 AM to 07:00 PMHigh school degree or equivalent (or higher)No prior work experience required, but a solid knowledge of MySQL is essentialKnack for technology and providing outstanding customer supportAbility to attend 2 weeks of office-based training in Porto (accommodation support during training period provided).OFFER:Competitive remuneration packageGuidance and tools to reach your full potentialAbility to work remotely, from the comfort of your homeMonthly performance bonusWork from Home monthly allowanceBe part of a dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphereAnd many others!Department: Customer SupportLocations: Lisbon, Porto, Braga, AmadoraRemote status: Fully RemoteJob Types: Full-time, PermanentPay: Up to 1,500.00€ per month#J-18808-Ljbffr