About The Role Job Title: Technical Support Agent Location: Remote based in (Portugal) Terms: Permanente Contract / Full-Time 40h weekly Salary: Annual Gross 15.250 Euros (inclusive of 2 holiday Allowances) Schedule : Monday to Friday – 8h Rotational Shifts covering the hours between 9am to 3am Shifts: 9h00 to 17h30/11h00-19h30/13h00-21h30/14h00-22h30.
Plus 18h30 to 3h30 (once every 5 to 6 weeks) ABOUT THE ROLE We are looking for a Technical Support Agent to join the team.
This is a permanent work from home position based in Portugal.
The successful candidate will work with our Client, a leading SaaS compliance platform provider, to provide technical support via phone and email.
A level of comfort with complex technology, rapidly changing processes and problem solving is essential in this role.
WHAT YOU'LL BE DOING Working as part of a technical support team assisting our client.
Providing high quality & Customer focused first line technical support.
Handling incoming support calls & trouble tickets.
Ensuring key information is accurately captured, undertaking relevant technical investigation & resolving complex Customer issues.
Developing and maintaining an exceptional level of Customer satisfaction at all touchpoints with the Customer and Client Your profile ABOUT YOU Technical support and/or Customer service experience.
You have an aptitude for technology and can diagnose, document, and resolve complex technical issues.
Proficient with helpdesk/ticketing systems and mobile platforms.
Excellent written and verbal communication skills.
You can communicate clearly and work effectively within a team.
You speak English fluently.
An additional language would be advantageous.
Flexibility on working hours.
Evening and weekend cover may be required.
Have a growth mindset and exciting about working with a company that is changing constantly.
Have remote working experience and capabilities.
Why us?
WHAT YOU GET IN RETURN: Fully Remote work based in Portugal A competitive salary Internet Allowance (20 Euros per month) and Meal Allowance (7.63 Euros daily) Equipment provided Home office allowance A Buddy on joining Online Gym and Wellbeing Studio.
The opportunity for professional growth.
Fun company events and team outings.
Autonomy and Responsibility OUR RECRUITMENT PROCESS 30 min Teams interview with the Recruitment Team Language test if applicable to the role 45 min Teams interview with the Hiring Team ? About us Otonomee is a purpose built, fully remote BPO.
Otonomee was founded in 2020, headquarted in Ireland, to provide a different offering in the BPO industry.
Otonomee provides global premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management.
Otonomee's Founders and Senior Leadership Team had experienced firsthand the challenges in the traditional BPO industry.
The pandemic (i.e.
the adoption of remote work as viable working model) created an opportunity to build a new, vibrant business that solved those challenges for team members and for clients.
By leveraging Otonomee's remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach.
Our Clients' share our commitment to great Customer Service by promoting a positive employee experience and sustainable & equitable future.
Otonomee is a purpose driven company and a Certified BCorp since 2023.
This means that we are one of 9,000 companies globally verified to meet high standards of social and environmental performance, transparency, and accountability.
We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all.
We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly.
We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow
