Atlean World is an International Recruitment company that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.
Your Next Job, Without Boundaries!
We are offering a great work experience in Lisbon, Portugal for a role as a Technical Support Agent - Czech speaker.
Why a Technical Support Agent role is great for your professional and personal development:
Live in Lisbon and embrace multicultural experiences
Represent an international IT brand
Fast-track career development opportunity
Tasks
What does your day-to-day in this role look like:
Taking ownership of new cases and escalations promptly
Assisting Enterprise customers, partners, and fellow engineers
Defining the scope of customer issues and support boundaries by gathering relevant information
Conducting thorough research to investigate problems, with the option to collaborate with other teams
Consulting with colleagues, handing over cases if necessary
Escalating issues to management when appropriate, acting as a customer advocate, and keeping customers informed
Collaborating with management and engineering to address service issues, produce bug fixes, and develop test cases as needed
Ensuring that each support request you handle adheres to our Service Level Agreement (SLA) and achieves the highest customer satisfaction by managing expectations and delivering on commitments.
Documenting your technical work and research in a comprehensive manner
Proactively addressing customer satisfaction concerns before they escalate into problems
Requirements
What do you need to be successful at this job?
Native level of written and verbal communication skills in Czech
B2 level minimum in English
Good computer skills
Excellent communication and interpersonal skills and team spirit
Technical Support experience
High School Diploma
EU passport/ID or a Portuguese resident card
Benefits
By joining this role, this is what you can expect:
Joyful Lisbon
Skyrock Growth with a 12-month renewable contract, after 2 years it can become a permanent contract
Portuguese Extra Delights: Meal vouchers, Holiday and Christmas allowance
Guardians of Wellness: Private Health Insurance from day one
Gross salary: 1467€ per month or 1351€ with accommodation (a private room in a shared apartment, the company pays the rent, electricity, water and internet connection)
Stable work and career progression, it's possible to become for example a Trainer, a Team Leader, a Manager.
Relocation Package is included:
Flight to the Future: Covered flight expenses
First-Class Arrival: Airport pick-up and settling assistance
Nest in Comfort: Accommodation provided in shared apartments
Language Safari: Complimentary Portuguese lessons
Active & Awesome: Free sports activities and social events
Football tournaments, beach barbecues, surf lessons, and cultural events await!
Make it your Next Job Without Boundaries!
Recruitment process
To apply, send us your CV in English. Here are the stages in the recruitment process:
Initial contact by e-mail: we will contact you by e-mail for an initial discussion. Make sure you keep an eye on your inbox, including spam.
Online video interview: this is an opportunity to find out more about your motivations and discuss the job in broad terms
Online tests: tests (linguistic and/or technical) will be required to assess your skills
Final interview with our client: the discussion will focus on the specific aspects of the position and the team.
If you are successful, you will receive a contract offer. Congratulations!
Once the contract has been signed, all you have to do is book your plane ticket to Lisbon.
You'll be met at the airport and given your own private room in a shared flat.
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