Your responsibilities and impact as a Technical Support Agent will be:Being a mentor and presenting product/service information to the customersProviding the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social mediaDelivering calm and resourceful troubleshooting for customer queries regarding their customer experienceBeing in contact with other departments and redirecting related cases and issues to responsible departmentsEnsuring and participating in the success of your department.Is customer service a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the jobWhat's in it for you?Type of contract: one year or 6 months contractWorking hours: full time or part time options on rotating shifts (depending on the project)Salary conditions (*) – 2 options:Including free accommodation (shared flat, all bills included): 950€ - 1.000€ gross/month (based on level of experience)Excluding accommodation: 1.300 - 1.400€ gross/month (based on level of experience)For international candidates:Reimbursement of your initial flight expensesAirport pick upYearly two-way flight ticket back to your home country (within the EU)Help in paperwork, opening bank account, etc. upon your arrivalFree Portuguese lessons, cooking classes, sport activities and social events organized by the companyReal career opportunities in different career path?Skills, qualifications and interests you need to succeed in this role:The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job. Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them!You are fluent in German and good command of EnglishYou are motivated, reliable and committed in your workCustomer service and quality is part of youYou have a drive for excellence and professionalismYou have excellent communication skillsYou are a real team player and willing to work with many other nationalities?Your Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!What should you expect from living in Lisbon??A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environment?