Technical Customer Support Specialist

What if you could help major media companies compete with streaming giants?At Bedrock, that's what we do. We're a European company, founded by M6 and Bertelsmann / RTL Group that shapes the standards of streaming tech in Europe.We build and power leading video streaming platforms for some of Europe's biggest SVOD/AVOD players (6play, Videoland, RTL Play…), dealing with 45+ millions of users.At Bedrock, we love challenges, whether they're related to features, scaling, performance or peak traffic. We believe that learning new tricks is a journey and sharing them with peers is definitely part of the fun.We have 350 employees in Paris and Lyon. As part of our international development, we are looking for a Technical Customer Support Specialist for our new office in Lisbon.MAIN RESPONSIBILITIESAs a Technical Customer Support Specialist, you'll play a crucial role in ensuring our customers receive exceptional technical support and assistance. You will be responsible for resolving technical issues, answering product-related questions and providing top-tier customer service to our clients. You will advocate for our customers, and you will work closely with your team and your manager to find areas of improvement within our product and services.This position is ideal for individuals with a strong technical background who are passionate about helping customers succeed.WHAT WE'RE LOOKING FORSolid experience in customer relations / after-sales service (ideally in a technical web environment or in the VOD sector)Ability to communicate and adapt to different interlocutors.Good level of technical English and fluency in speaking.Bring proposals, be curious from a technical point of view and able to suggest workaround solutionsHave the desire to pass on their knowledge.Be organized and have an eye for detail.Be able to analyze technical issues.Be endowed with interpersonal skills.LIFE AT BEDROCKYou'll join an enthusiastic, friendly and close-knit team in a fast-growing tech company with more than 10 years' experience and a strong network of media shareholders.Work flexibility and brand new office spaces with a great location.A top-notch tech expertise: documentation, support, R&D, management seniority…Work Evolutions & opportunities within the company, as well as training.Strong human connections: Last Friday Talks, Demo, Meet Up, Roadshows RHSeniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting
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