Your responsibilities and impact as a Customer Service Agent for Bose will be:
Providing support to customers by responding to inbound requests and documenting relevant case information.
Assisting users with pre-sales, general inquiries, and technical support issues via phone/email/social media channels.
Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels.
Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.
Skills, qualifications and interests you need to succeed in this role:
You are fluent in German and have a good command of English.
You are motivated, reliable, and committed to your work.
Customer service and quality are part of you.
You have a drive for excellence and professionalism.
You have excellent communication skills.
You are a real team player and willing to work with many other nationalities.
What's in it for you?
Type of contract: one year contract, renewable every year.
Working hours: full-time or part-time options on rotating shifts (Mon-Sat 8 AM to 5 PM).
Salary conditions (*) 2 options:
Including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month (based on level of experience).
Excluding accommodation: 1.350€ gross/month (based on level of experience).
For international candidates:
Reimbursement of your initial flight expenses after 9 months.
Airport pick up.
Yearly two-way flight ticket back to your home country (within the EU).
Help in paperwork, opening a bank account, etc. upon your arrival.
Private health insurance included from the first day of your contract.
Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company.
Real career opportunities in different career paths.
Your Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
What should you expect from living in Lisbon?
A colourful city view and a rich cultural history.
Pros of living in a European capital on a budget.
Delicious Portuguese cuisine and famous cafe culture.
Friendly people, good vibes, and a happy-go-lucky urban life.
Warm climate all year and a sunny beach life next to the Atlantic.
A large English-speaking local community and international environment.
Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Portugal or send us your CV to be considered for other projects or future opportunities.
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