.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice. Job Description At Zendesk, we are passionate about building software that delivers the ultimate customer experience. Your favourite brands (like Airbnb, Uber, Slack, and Disney) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we're constantly innovating - no, really, we can't wait to outdo ourselves in the near future. In November 2018, we launched Zendesk Explore ( ( our latest analytics product. It is a complex reporting and analytics application, serving 100,000 customers and utilising data from over 500 million Zendesk users and 40+ external data source connectors. Explore is responsible for ingesting millions of records from the Zendesk product family and allowing them to be queried and visualised at low latency - and all that at scale! We're seeking a Senior Staff Software Engineer to help take Zendesk Explore to the next level. You'll join a team that works on our Data Engine and datastores. As Explore is a complex reporting application that provides analytics for Zendesk data, you'll have the skills, experience, wisdom, patience, and determination to work with the team to meet our customer's needs. What you get to do every day: Work collaboratively and technically lead a medium-sized, focused and self-organising team to deliver positive outcomes for our customers. Work on our data query engine, which is at the centre of all Explore operations. Ship your code to production continuously and improve the experience of Zendesk customers.. You will ensure technical direction and alignment for our data teams in Explore. You will maintain and enhance our data query engine. You will mentor more junior engineers and make them grow by coaching, and providing relevant feedback. You will provide key input and drive the technical roadmap, identifying components, possible issues, and solutions. You will help the Engineering Manager and Product Manager correctly size Epics for yearly and quarterly planning. You will help the team break larger initiatives down and deliver them iteratively. You will stay up-to-date with innovations and changes, both within Zendesk, and in the industry and make pragmatic recommendations on their applicability to our problem space. Work with stakeholders including the Engineering, Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs. What you bring to the role: 10+ years of experience writing production code. 5+ years of experience in Scala (or any JVM language with a willingness to learn Scala). Experience working on data-centric distributed systems at scale. Advanced working SQL knowledge and experience working with relational databases
