System Analyst - German

Responsibilities:
Manage systems access approvals from the Client and its end customers, partners, and third parties.
Manage access controls for personnel.
Perform security license validation.
Prepare report of individuals' access to the systems.
Forward any system requests/changes to appropriate Client's approver.
Perform business systems projects.
Provide incident management and support.
Perform ground plan maintenance.
Perform escalations for service confirmation.
Customer account management.
Provide standard and non-standard service delivery reporting.
REQUIREMENTS:
Native/fluent in German, both oral and written. Fluent in English (at least B2 level).
Minimum 2 years' experience in same/similar role.
Relevant educational degree with corresponding work experience in the related area of work.
Computer literate with sound knowledge of Microsoft Office suite.
Experienced in analyzing and documenting business and technical processes.
Extensive hands-on experience in industry-leading products for ticketing and call management.
Ability to work independently while being a team player.
Ability to meet tight deadlines with minimum supervision in a timely manner.
Analytical mindset with great critical thinking skills and attention to detail.
BENEFITS:
Excellent remuneration package based on experience, skills, and performance.
Be part of a dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphere.
Guidance and tools to reach your full potential.
Health and life insurance.

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